听清技术支持

No sound after tapping Start

Confirm that headphones are connected, microphone permission is enabled in iOS Settings, and no call, Siri session, recording app, or other audio interruption is active. Stop and start HearEasy again after reconnecting the headphones.

Bluetooth audio is delayed

Bluetooth encoding, transmission, and buffering add latency. The amount varies by headphone model and environment. Use compatible wired headphones when lower latency is important.

Can listening continue with the screen locked?

Yes. Start listening before locking the screen. A call, Siri, disconnected headphones, or an iOS audio-route change may pause it; unlock the phone and start again if needed.

How are recordings handled?

Recordings are created only when you tap the recording control and remain in the app's local storage. You can play, share, or delete them in Settings. Obtain consent before recording other people and follow local law.

How do I transcribe a recording?

Open Settings → Recordings, then choose Transcribe under a saved recording. Select Chinese or English and tap Start Transcription. If the system requests speech-recognition permission, allow it to continue. A device that supports Apple's on-device recognition for the selected language is required; HearEasy explains any limitation and does not fall back to uploading the recording to the cloud. You can edit, copy, or export the result as a TXT file through the iOS share sheet.

Transcription currently supports Chinese and English recordings only, not all six interface languages. First use may require internet access to download an Apple language model; the recording is not uploaded. Keep HearEasy open during processing. Closing the transcript saves edits; do not force-quit if a save error appears. Cancelling or failing a replacement does not overwrite the saved transcript. Transcription does not automatically summarize meetings or identify different speakers. Check names, numbers, and omissions before sharing. Recordings, transcripts, and listening-check results are not provided to advertising services; recording and transcript content is never used for advertising, ad personalization, or advertising analytics.

If an unsaved-text warning appears, the new text remains on the current screen. Use Copy to keep a copy, or free up storage and choose Retry Saving without transcribing again. Do not close or force-quit the app before saving or copying the text; in-memory text cannot be guaranteed to survive the system terminating the app. Sharing a TXT file requires a successful save and available storage.

How do I delete recordings and settings?

Delete recordings in Settings → Recordings. Deleting a recording also deletes its transcript. Deleting HearEasy removes recordings, transcripts, listening-check results, and settings from the app container on that device. Apple device or iCloud backup copies remain subject to your backup settings and retention rules; copies already shared to other destinations are not deleted. You can revoke microphone permission in iPhone Settings → Privacy & Security → Microphone and, where listed, speech-recognition permission under Speech Recognition.

How do I change the language?

Open Settings, then Language, and choose System Default, Simplified Chinese, Traditional Chinese, English, Japanese, Spanish, or German. The default follows your iPhone language, and your manual choice is remembered. The interface supports six languages, but transcription currently supports Chinese and English only. In-app videos are available in Chinese and English.

Noise is still audible

Noise reduction cannot remove every environmental sound. Place the iPhone closer to the speaker, keep the microphone away from wind and clothing friction, and select the scene closest to the current environment.

The sound is uncomfortable or feeds back

Lower the volume or stop immediately. Keep headphones away from the iPhone microphone and do not use the phone speaker for live amplification. Stop using the app and seek professional advice if discomfort continues.