听清技术支持
听清是一款用手机麦克风拾取周围声音、经本机处理后输出到已连接耳机的个人辅助聆听工具。核心功能无需注册账号，不上传录音用于转写。
需要 iOS 15.0 或以上的 iPhone；转写使用 Apple 支持的本机识别。
需要 Android 8.0 或以上的手机；转写使用 App 内置本地模型。
常见问题
点击“开始”后没有声音
确认已连接有线或蓝牙耳机，已允许麦克风权限，且当前没有通话、语音助手、其他录音 App 或音频中断占用麦克风。重新连接耳机后停止并再次开始。
麦克风使用哪一个？
有线耳机连接时，Android 版优先使用手机内置麦克风拾音。请将手机靠近希望听清的声源，保持手机麦克风开孔无遮挡。蓝牙路由受耳机、手机和系统影响。
蓝牙耳机为什么有延迟？
蓝牙编解码和缓冲会带来固有延迟，不同手机和耳机差异明显。近距离对话建议优先使用有线耳机，并关闭其他可能占用音频的 App。
锁屏或切到后台还能继续吗？
请先在 App 内主动开始助听。Android 版会显示持续通知以保持麦克风和媒体播放前台服务；iOS 版使用系统音频会话。通话、语音助手、耳机断开或系统限制可能使聆听暂停。
如何录音、转写和分享？
开始助听后可开始录音。完成后进入“设置 → 录音管理”，可播放、删除、通过系统分享面板导出，或将已保存录音转成中文或英文文稿。iOS 可能请求语音识别权限；Android 使用内置模型。处理时请保持 App 在前台。
转写结果不准确
请让说话人靠近手机，减少背景噪声，并选择正确的中文或英文。转写不会自动总结会议或区分说话人，请在复制或分享前校对人名、数字和遗漏。
如何删除数据？
在“设置 → 录音管理”删除录音时，对应文稿也会删除。卸载 App 会删除当前设备 App 容器中的录音、文稿、校准结果和设置。已分享副本和平台系统备份按对应位置的规则处理。
VIP 和广告
免费版在适用地区可能显示一次启动广告和页面横幅广告。VIP 仅移除广告和自有推荐，不锁定核心功能。iOS 订阅由 Apple 管理，Android 订阅由 Google Play 管理，请在对应商店查看或取消。
安全提示
从较低音量开始，再逐步调节到清晰舒适。不要使用手机扬声器外放实时放大声音。听清不是医疗器械，不提供诊断或治疗；如不适持续，请停止使用并咨询专业人员。
联系支持
请说明手机型号、系统版本、听清版本、耳机连接方式、问题步骤和屏幕提示。为保护隐私，请勿发送不必要的录音或敏感信息。
发送支持邮件HearEasy Support
HearEasy uses the phone microphone to capture nearby sound and processes it on the device before outputting it to connected headphones. Core features require no account, and recordings are not uploaded for transcription.
Requires iOS 15.0 or later on iPhone. Transcription uses Apple's supported on-device recognition.
Requires Android 8.0 or later. Transcription uses the model bundled with the app.
Frequently asked questions
No sound after tapping Start
Confirm that wired or Bluetooth headphones are connected, microphone permission is enabled, and no call, voice assistant, recording app, or other audio interruption is using the microphone. Reconnect the headphones, stop, and start again.
Which microphone is used?
With wired headphones connected, the Android app prioritizes the phone's built-in microphone. Place the phone near the sound source and keep its microphone openings clear. Bluetooth routing varies by phone, headset, and operating system.
Why is there Bluetooth delay?
Bluetooth encoding and buffering add unavoidable latency that varies by phone and headset. For close conversation, prefer wired headphones and close other apps that may use audio.
Can listening continue in the background?
Start listening in the app first. Android displays an ongoing notification for its microphone and media-playback foreground service; iOS uses the system audio session. Calls, voice assistants, disconnected headphones, or system restrictions may pause listening.
How do I record, transcribe, and share?
Start recording after listening is active. Then open Settings → Recordings to play, delete, share through the system share sheet, or transcribe a saved recording in Chinese or English. iOS may request speech-recognition permission; Android uses its bundled model. Keep the app open during transcription.
The transcript is inaccurate
Move the phone closer to the speaker, reduce background noise, and select the correct Chinese or English language. Transcription does not automatically summarize meetings or identify speakers. Review names, numbers, and omissions before sharing.
How do I delete data?
Deleting a recording in Settings → Recordings also deletes its transcript. Uninstalling HearEasy removes recordings, transcripts, listening-check results, and settings from the app container on that device. Shared copies and platform system backups follow the rules of their destination.
VIP and ads
The free version may show one app-open ad and a banner in supported regions. VIP removes ads and house promotions only; it does not lock core features. Apple manages iOS subscriptions and Google Play manages Android subscriptions.
Safety
Start at a low volume and increase it gradually. Do not use the phone speaker for live amplified output. HearEasy is not a medical device and does not diagnose or treat any condition. Stop using it and seek professional advice if discomfort persists.
Contact support
Include your phone model, operating-system version, HearEasy version, headphone connection type, steps to reproduce, and any on-screen message. Do not send unnecessary recordings or sensitive personal information.
Email Support